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Privacy policy

Last updated: 20 January 2026.

This Privacy Policy defines and informs you of how the company Osez Sophie – SARL (hereinafter “Sophie de Ré”) uses and protects the information you provide to us, where applicable, when you use the website accessible at: www.sophiedere.com (hereinafter the “Site”).

This policy may be modified or supplemented at any time, in particular to comply with any legislative, regulatory, case-law or technological developments. In such a case, the date of the update will be clearly identified at the top of this policy. These changes take effect as soon as they are published online. You are therefore advised to consult this policy regularly.

I. Personal data

1. General information

In general, you can visit the Site without providing any personal information about yourself. However, in order to access certain services (order, delivery, contact, customer service, etc.), Sophie de Ré may ask you to provide certain information, including:

  • Identity: last name, first name
  • Contact details: postal address, email address, phone number
  • Order-related data: ordered products, history, invoicing, delivery
  • Data provided via forms (contact, after-sales requests, etc.)
  • Browsing and technical data: cookies, IP address, logs (depending on settings and consent)

By providing this information, you expressly agree that it may be processed by Sophie de Ré for the purposes described below and, where applicable, for the purposes indicated at the end of each form.

2. Identity of the data controller

The data controller is:

Osez Sophie – SARL
1 rue Baron de Chantal – 17410 Saint-Martin-de-Ré – France
Email: cadeaux@sophiedere.com
Tel.: +33 (0)5 46 68 88 87

3. Purposes of processing

Sophie de Ré may process your personal data in particular:

  • To process and fulfill your orders (payment, preparation, delivery, invoicing)
  • To manage customer relations and after-sales service (requests, returns, warranties, support)
  • To respond to your requests via contact forms
  • To provide you with the information or services requested (e.g., product information, availability, tracking)
  • To improve the Site, products and services (in particular through traffic statistics, depending on settings)
  • To ensure the security of the Site, prevent fraud and manage incidents
  • To comply with our legal, accounting and tax obligations
  • Where applicable, to send you communications (newsletter/offers) only if you have consented or in accordance with applicable regulations (e.g., existing customers, similar products, with an option to unsubscribe)

4. Legal basis for processing

The processing carried out by Sophie de Ré is based on:

  • Performance of a contract (order management, delivery, customer service)
  • Compliance with legal obligations (invoicing, accounting, tax obligations)
  • Your consent (electronic marketing, non-essential cookies, depending on your choices)
  • Legitimate interest (Site security, fraud prevention, service improvement)

5. Data recipients

Personal data is intended for Sophie de Ré. It may be disclosed to service providers (processors) strictly necessary for the operation of the Site and the performance of services, such as: hosting, payment solution, carriers, essential technical tools.

Sophie de Ré does not market users’ personal data. No personal data is transferred or sold to third parties.

6. Authorized service providers and transfers outside the European Union

Sophie de Ré may use authorized service providers to facilitate the collection and processing of data necessary for the services offered (payment, delivery, emailing, audience measurement, etc.). Some service providers may be located outside the European Union.

In such cases, Sophie de Ré ensures that such transfers are governed by appropriate safeguards (for example: Standard Contractual Clauses, adequacy decisions or any other recognized mechanism), and that service providers comply with strict confidentiality, security and data protection requirements.

7. Data retention period

Your data is kept only for the time necessary to achieve the stated purposes, and then archived in accordance with applicable legal retention periods. For information purposes:

  • Order and invoicing data: retention and archiving according to legal obligations
  • Customer data: for the duration of the business relationship
  • Contact data: up to 3 years after the last exchange
  • Browsing data: maximum 13 months

8. Security and confidentiality

Sophie de Ré implements appropriate technical and organizational measures to ensure the security, confidentiality and integrity of personal data.

9. Your rights

In accordance with the GDPR and French law, you have the following rights:

  • Right of access
  • Right to rectification
  • Right to erasure
  • Right to object
  • Right to restriction
  • Right to data portability

10. Response time

Sophie de Ré undertakes to respond to your requests within a maximum period of one month.

11. Post-mortem directives

You may define directives regarding the handling of your personal data after your death.

12. Complaint to the competent authority

You may lodge a complaint with the CNIL.

II. Cookies

The Site uses cookies. The terms are described in the cookie policy.

III. Contact

Contact: cadeaux@sophiedere.com