Shipping and delivery

Orders are shipped from Monday to Saturday. No parcels are shipped on Sundays or public holidays.

Parcels are sent through our partner BOXTAL: Mondial Relay, Chronopost and Colissimo for home delivery without signature, or to Mondial Relay and Chronopost lockers and pick-up points.
Orders are delivered to the address given on the order form, which must be within the agreed delivery area.

The buyer is responsible for the information provided when placing the order.

If the buyer does not collect the parcel within the time allowed (the customer receives an email and/or a text message to follow the shipment), the parcel is returned to us. In that case, the cost of sending it again is paid by the customer.

If the recipient's details contain an error, OSEZ ! Sophie... cannot be held responsible if the items ordered cannot be delivered (we can send the parcel again, provided the buyer pays the delivery costs again).

The buyer bears the risks from the moment the products leave the premises of OSEZ ! Sophie.... In case of damage during transport, a reasoned complaint must be sent to the carrier within three days of delivery.

Delivery times are given as an indication only. Allow 3 to 5 days for delivery in mainland France and 5 to 7 days for delivery within the European Union. Personalised items take longer (for example, napkin rings). If delivery takes more than thirty days from the order, the sale may be cancelled and the buyer refunded.